Altair RISE

A program to recognize and reward our most engaged community members

Nominate Yourself Now!

Error on license file autentication

Diogo Vicente_21694

Good night,

I am having a problem with my license, it shows up this message when trying to open Inspire:

[03/01/21 21:41:29] System Error: No Auth Token in HHWU Config

[03/01/21 21:41:29] Trying activate features...

[03/01/21 21:41:29] Trying to activate...

[03/01/21 21:41:29] Activating...

[03/01/21 21:41:29] Activate required features

[03/01/21 21:41:29] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWInspire

Error Code: 9

Error Description:

Feature not found

Feature: Inspire

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/altair_lic.dat;C:\Program Files\Altair\altair_lic.dat

[03/01/21 21:41:29] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperWorksEDU

Error Code: 9

Error Description:

License Path: C:/Program Files/Altair/altair_lic.dat;C:\Program Files\Altair\altair_lic.dat

[03/01/21 21:41:29] Failed to activate

=================

And this one when trying to open hyperworks:

[03/01/21 21:44:19] System Error: No Auth Token in HHWU Config

[03/01/21 21:44:19] Trying activate features...

[03/01/21 21:44:19] Trying to activate...

[03/01/21 21:44:19] Activating...

[03/01/21 21:44:19] Activate required features

[03/01/21 21:44:19] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/altair_lic.dat;C:\Program Files\Altair\altair_lic.dat

[03/01/21 21:44:19] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperworksEDU

Error Code: 9

Error Description:

License Path: C:/Program Files/Altair/altair_lic.dat;C:\Program Files\Altair\altair_lic.dat

[03/01/21 21:44:19] Failed to activate

=================

I have created the variable environment as it was told in the email.

Hope to have your help as soon as possible.

Thank you.

Diogo Vicente

Find more posts tagged with

Academic

English

Student Edition License

Accepted answers

All comments

Viraj_Kulkarni

What type of license file do you have? Are you able to share your license file here.

Based on what type of license you have I can help you out.

Lionel TEYSSOT

Hi,

I have the exact same problem with my local student license file and Inspire 2021 installed on a PC in my University.

However, I follow the steps described in this page and created the system environment variable, but the problem remains.

Can you help me as soon as possible ?

Kind regards,

Lionel

Rahul_P1

Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET =

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

Lionel TEYSSOT

Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET =

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

Hi, Rahul and thank you for your answer.

I checked the filename of the license file and it is good.

The same for my MAC address : it is the good MAC address wrote in the "altair_lic.dat" file, but the problem remains.

Rahul_P1

Hi, Rahul and thank you for your answer.

I checked the filename of the license file and it is good.

The same for my MAC address : it is the good MAC address wrote in the "altair_lic.dat" file, but the problem remains.

I have written an email to you, please get back to us by email with your entire Ipconfig/all output from your command prompt.