Student edition download link is not working

Pietro Tosana
Pietro Tosana Altair Community Member
edited October 2022 in Community Q&A

Eventhough I have recieved both lincense and download link, it gives me a Troubleshooting error and does not allow me to download any of the student edition softwares. May I have another link?

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited October 2022

    Hi

    We have sent you alternate download links as a PDF attachment via email. Please let us know here if the issue persists.

  • Pietro Tosana
    Pietro Tosana Altair Community Member
    edited October 2022
    Payal Pawar_20288 said:

    Hi

    We have sent you alternate download links as a PDF attachment via email. Please let us know here if the issue persists.

    Thanks for the link, unfortunately it still does not work. Now it returns error 403-Forbidden in any browser I have tried.

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited October 2022
    Pietro Tosana said:

    Thanks for the link, unfortunately it still does not work. Now it returns error 403-Forbidden in any browser I have tried.

    Try to refresh the page 2-3 times after you get the message "403 Forbidden", this works many times.

    There are cases where when you click on the download links in the email, one would just see a tab open and the exe does not download, in such cases

    • You should copy and paste the links in a different browser and click go
    • You should open the email in a different browser (if using gmail or yahoo for instance in a browser) and click on the links in the email there
     

     

  • Pietro Tosana
    Pietro Tosana Altair Community Member
    edited October 2022
    Payal Pawar_20288 said:

    Try to refresh the page 2-3 times after you get the message "403 Forbidden", this works many times.

    There are cases where when you click on the download links in the email, one would just see a tab open and the exe does not download, in such cases

    • You should copy and paste the links in a different browser and click go
    • You should open the email in a different browser (if using gmail or yahoo for instance in a browser) and click on the links in the email there
     

     

    I'm sorry, I've tried everythig but without success. Could you please send me the download link mail to this other address? pietro.tosana@gmail.com

    Thank you 

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited October 2022
    Pietro Tosana said:

    I'm sorry, I've tried everythig but without success. Could you please send me the download link mail to this other address? pietro.tosana@gmail.com

    Thank you 

    Hi

    We have resent the download link via email. Please let us know if you still face the same issue.

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