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LICENSE DOESN'T WORK

Hi,

I have two version of Flux: 2021.2 and 2022.1. 2021.2 works fine, but with 2022.1 version i have a problem of license as follow:

Feature(s): GlobalZoneEU, FluxGUI
Error Code: 16
Error Description:
[NETWORK] MYLICENSE - (Err: 16) Rejected actively from license server

What is the problem?

Thanks

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English

Flux

v2022.1

Accepted answers

All comments

Lavanya Vadamodala_20519

Hello Mattia,

We need to check with our licensing team. Can you give me your email?

I will create a ticket to licensing team to look into your license issue.

Thank you,

Lavanya

Mattia Pinna

Hello Mattia,

We need to check with our licensing team. Can you give me your email?

I will create a ticket to licensing team to look into your license issue.

Thank you,

Lavanya

Thank you for replying. Could i ask you how to contact licensing team in order to solve this problem?

Thank you.

Lavanya Vadamodala_20519

Hello Mattia,

We need to check with our licensing team. Can you give me your email?

I will create a ticket to licensing team to look into your license issue.

Thank you,

Lavanya

You can create a ticket to "Licensing and installation" team in the Altair community by going in to Contact support as highlighted in picture below.

PaulAltair

Hello Mattia,

We need to check with our licensing team. Can you give me your email?

I will create a ticket to licensing team to look into your license issue.

Thank you,

Lavanya

This message is almost always because the version of the license server software (the actual lmx license utility/service that serves the license from your server machine) is an older version than the license file. The behaviour you report is consistent with you having 2022.1 Flux, and 2022 license, but the license server software being too old to serve that license. You need to get your IT to update the Altair License Server software on the server to the latest version.