LICENSE DOESN'T WORK

Mattia Pinna
Mattia Pinna Altair Community Member
edited October 2022 in Community Q&A

Hi,

I have two version of Flux: 2021.2 and 2022.1. 2021.2 works fine, but with 2022.1 version i have a problem of license as follow:

 

Feature(s): GlobalZoneEU, FluxGUI
Error Code: 16
Error Description:
[NETWORK] MYLICENSE - (Err: 16) Rejected actively from license server

 

What is the problem?

 

 

Thanks

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Answers

  • Lavanya Vadamodala_20519
    Lavanya Vadamodala_20519
    Altair Employee
    edited October 2022

    Hello Mattia,

    We need to check with our licensing team. Can you give me your email?

    I will create a ticket to licensing team to look into your license issue.

    Thank you,

    Lavanya

  • Mattia Pinna
    Mattia Pinna Altair Community Member
    edited October 2022
    Lavanya Vadamodala_20519 said:

    Hello Mattia,

    We need to check with our licensing team. Can you give me your email?

    I will create a ticket to licensing team to look into your license issue.

    Thank you,

    Lavanya

    Thank you for replying. Could i ask you how to contact licensing team in order to solve this problem?

     

    Thank you.

     

  • Lavanya Vadamodala_20519
    Lavanya Vadamodala_20519
    Altair Employee
    edited October 2022
    Lavanya Vadamodala_20519 said:

    Hello Mattia,

    We need to check with our licensing team. Can you give me your email?

    I will create a ticket to licensing team to look into your license issue.

    Thank you,

    Lavanya

    You can create a ticket to "Licensing and installation" team in the Altair community by going in to Contact support as highlighted in picture below.

    image

     

  • PaulAltair
    PaulAltair
    Altair Employee
    edited October 2022
    Lavanya Vadamodala_20519 said:

    Hello Mattia,

    We need to check with our licensing team. Can you give me your email?

    I will create a ticket to licensing team to look into your license issue.

    Thank you,

    Lavanya

    This message is almost always because the version of the license server software (the actual lmx license utility/service that serves the license from your server machine) is an older version than the license file. The behaviour you report is consistent with you having 2022.1 Flux, and 2022 license, but the license server software being too old to serve that license. You need to get your IT to update the Altair License Server software on the server to the latest version.

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