license error HyperWorks Student

Mehmet Enes YILMAZ_21624
Mehmet Enes YILMAZ_21624 Altair Community Member
edited February 2021 in Community Q&A

my license was expired last week. I took new one with e mail and defined to license path. but i still have license error in radioss. error codes and message below. I need your help, thanks for attention

 

LICENSE ERROR
 -------------

***  Radflex Error : 300 - continuing ***
License error:
Altair License Manager: License error
Feature(s): GlobalZoneEU, Radioss
Error Code: 9
Error Description:
Feature not found
Feature: Radioss
Error Code: 9
Error Description:
License Path: C:/Program Files/Altair/2020-edu/hwdesktop\security\altair_lic.dat;C:\Users\menes\OneDrive\Belgeler\altair_lic.dat;C:/Program Files/Altair/2020-edu/security/altair_lic.dat
Altair Hosted HyperWorks Units: License error
Feature: Radioss
Error Code: -35
Error Description:
[LicID 25011] AU Mechanical Engineer - (Err: -35) While checking out feature "GlobalZoneEU": License is expired (License expired at: 2020-12-09 23:59:59.0)

 ==== End of solver screen output ====


 ==== Solver FAILED ====


 ==== RADIOSS Job completed ====

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Answers

  • Adriano Koga_20259
    Adriano Koga_20259 New Altair Community Member
    edited February 2021

    can you delete old license files and keep only the newest one??

  • Mehmet Enes YILMAZ_21624
    Mehmet Enes YILMAZ_21624 Altair Community Member
    edited February 2021

    I have already done like that. Probably i will uninstall Hyperworks and install again. Could'nt find any solution

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