permanent license purchased and it is giving an error and saying it has expired.

Alberto Bueno_21610
Alberto Bueno_21610 New Altair Community Member
edited March 2023 in Community Q&A

We have a permanent license purchased and it is giving an error and saying it has expired. (Unable to activate. Error #1184)

It also says it expired almost two months ago and we have been using it until this week. 

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Answers

  • Albert_Dunford
    Albert_Dunford
    Altair Employee
    edited March 2023

    Hi Alberto,

    You have a customer hosted legacy license, which means internal license expiry dates are your responsibility.

    There are two important dates for a license. 

    1-expiry date. This is the date that PSIM will stop working. if you leased or subscribed this is the renewal date

    2- check out date or license period. This is the date that a local activation of PSIM will access the server to refresh. This is similar to the return date of a library book. This prevents lost, stolen, ex-employees computers from sitting on your PSIM license as it will "auto return".

    You need to speak with your internal license administrator to refresh your license activation. There is nothing we can do from the legacy license server.

    I see that you also sent us an email. I will reply with your particular license details there, but this information is applicable broadly.

     

  • Rhonda_20369
    Rhonda_20369 New Altair Community Member
    edited March 2023

    Hi, Alberto,

    Another possibility is that the license is not expired, but your serial number is expired.

    The serial numbers are controlled by a PSIM license administrator in your company/university. Please contact him for such issues.

     

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