How to deactivate my Altair Feko license from old machine and activate a new license on a new machine?

Jacobus Weyers
Jacobus Weyers Altair Community Member
edited September 11 in Community Q&A

Hi, I downloaded the Student Edition License for Altair Feko earlier this year on an old laptop. Recently I received a new laptop and want to install Altair Feko on the new laptop. The problem is I cannot deactivate the license used on the old laptop because I no longer have access to the old machine. I tried using the Altair License Utility in Altair Feko to deactivate the License but I received an error message stating that the License key was not found, although on the Altair One website, the License key indicates the Licence is still active. Any assistance in deactivating my old license would be greatly appreciated. Thank you in advance.

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Answers

  • Suhas Ambekar
    Suhas Ambekar
    Altair Employee
    edited September 11

    Hi,

    Your license has been deactivated from your old laptop. You should now be able to activate your student license on your new laptop. Please let me know if that works for you.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    Also, follow the additional steps mentioned on this website to activate the license for RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

     

     

     

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