Cannot activate the Hyperworks with the license I received

Shuaihu Wang
Shuaihu Wang Altair Community Member
edited October 2023 in Community Q&A

I applied and got a license of student edition, but cannot activate the software. I've checked the file extension, which is altair_lic.dat, and the physical address is consistent, but still cannot make it work. I got error information as following, can you help me with this?

[10/16/23 19:20:53]  System Error: No Auth Token in HHWU Config
====================
[10/16/23 19:20:52]  Activating features...
[10/16/23 19:20:52]  Trying to activate...
[10/16/23 19:20:52]  Deactivating features...
[10/16/23 19:20:52]  Activating...
[10/16/23 19:20:52]  Activating required features
[10/16/23 19:20:52]  System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh
Error Code: 9
Error Description:
Feature not found

Feature: HyperMesh
Error Code: 9
Error Description:
[LOCAL] C:\Users\shuaihu\Documents\altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Users/shuaihu/Documents/altair_lic.dat;C:\Users\shuaihu\Documents\altair_lic.dat

[10/16/23 19:20:53]  System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperworksEDU
Error Code: 9
Error Description:
Feature not found

Feature: HyperworksEDU
Error Code: 9
Error Description:


License Path: C:/Users/shuaihu/Documents/altair_lic.dat;C:\Users\shuaihu\Documents\altair_lic.dat

[10/16/23 19:20:53]  Unable to activate

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