student edition license key issue

kumaran sankar
kumaran sankar Altair Community Member
edited September 22 in Community Q&A
I could not deactivate the account!!
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My license activation status!
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I could not activate my License and it says it is already activated!
imageThe problem I am currently facing is I couldn’t use my student edition license key and the reason is I installed the PSIM software using student id, after that the software was working fine but I got a problem in my laptop and I have to reset my laptop and also I did it. After that if I reinstall the software I couldn’t use the same license key to activate it. It says that the license key is already in use, and also I couldn’t deactivate it. This is my entire problem. Right now I just want someone to deactivate my license key so that I can re activate it in my resetted laptop. Kindly help me out of this issue. 
I also created a case regarding this and @Payal Pawar  recently closed the case saying your license is not yet activated so I attached the photo where you can see the license activation status.  
 
 
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Answers

  • Suhas Ambekar
    Suhas Ambekar
    Altair Employee
    edited September 22

    Hi Kumaran,

    Your license has been deactivated from your laptop. You should now be able to activate your student license on your laptop again. Please let me know if that works for you.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    Also, follow the additional steps mentioned on this website to activate the license for RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

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