I got an email from Free Altair Student Edition but can't download the program from the link in the email pls help

Evan Ch
Evan Ch New Altair Community Member
edited January 9 in Community Q&A
Tagged:

Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited November 2023

    Hi Evan,

    We have sent you alternate download links as a PDF attachment via email. Please check your mailbox.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • AJI AUGUSTINE
    AJI AUGUSTINE New Altair Community Member
    edited December 2023

    I am also facing the same issue how to solve this.

     

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited December 2023
    AJI AUGUSTINE said:

    I am also facing the same issue how to solve this.

     

    Hi Aji,

    We have sent you alternate download links as a PDF attachment via email. Please let us know here if the issue persists.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • MOM Veasna
    MOM Veasna Altair Community Member
    edited December 2023
    I also face the same issue pls help
  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited December 2023
    MOM Veasna said:

    I also face the same issue pls help

    Hi,

    We have sent you alternate download links as a PDF attachment via email. Please check your mailbox.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • MOM Veasna
    MOM Veasna Altair Community Member
    edited December 2023
    Payal Pawar_20288 said:

    Hi,

    We have sent you alternate download links as a PDF attachment via email. Please check your mailbox.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

    I have downloaded you attached link but still it didnt work because the link is in http protocol. it would be better if you could zip the file or give us another https link. thank you

     

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited December 2023
    MOM Veasna said:

    I have downloaded you attached link but still it didnt work because the link is in http protocol. it would be better if you could zip the file or give us another https link. thank you

     

    Hi,

    There shouldn't be any problem downloading the software using the provided links. Could you please specify the exact issue you are facing or share a screenshot of the problem here so that I can take a closer look?

  • MOM Veasna
    MOM Veasna Altair Community Member
    edited December 2023
    Payal Pawar_20288 said:

    Hi,

    There shouldn't be any problem downloading the software using the provided links. Could you please specify the exact issue you are facing or share a screenshot of the problem here so that I can take a closer look?

    I have downloaded the file from given link but it could not be installed. After install upto 100% it didnt show anythings. Thank you for your help
  • Flavien.K
    Flavien.K Altair Community Member
    edited December 2023

    Hello, same issue for me. I need a link by mail please. Thanks

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited December 2023
    MOM Veasna said:

    I have downloaded the file from given link but it could not be installed. After install upto 100% it didnt show anythings. Thank you for your help

    It is possible that the executable/s was corrupted on download and hence you will need to completely uninstall the software and re-download the executable/s. It is important to first try deleting the downloaded file and downloading it again.

    If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum):

    1. Double click/run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
    2. Select the executable by clicking on the browse button or drag and drop the file into the window
    3. After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the original one.

    Refer this article to find the original checksum value - 

    https://community.altair.com/community?id=kb_article&sysparm_article=KB0117361&sys_kb_id=5e2d7fc8db8b9950cfd5f6a4e2961925&spa=1

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited December 2023
    Flavien.K said:

    Hello, same issue for me. I need a link by mail please. Thanks

    Hi Flavien,

    We have sent you alternate download links as a PDF attachment via email. Please let us know here if the issue persists.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big!

  • Khalifa Aliyu Ibrahim
    Khalifa Aliyu Ibrahim Altair Community Member
    edited December 2023

    Hello , I am having the same issue. Pleas I need help. Thanks

  • MOM Veasna
    MOM Veasna Altair Community Member
    edited December 2023
    Payal Pawar_20288 said:

    It is possible that the executable/s was corrupted on download and hence you will need to completely uninstall the software and re-download the executable/s. It is important to first try deleting the downloaded file and downloading it again.

    If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum):

    1. Double click/run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
    2. Select the executable by clicking on the browse button or drag and drop the file into the window
    3. After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the original one.

    Refer this article to find the original checksum value - 

    https://community.altair.com/community?id=kb_article&sysparm_article=KB0117361&sys_kb_id=5e2d7fc8db8b9950cfd5f6a4e2961925&spa=1

    I have done checksum md5 on my laptop and the file shows (cfbae69055c2710cf0dd66f23ec21cab) which does not match original values
  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited December 2023
    Khalifa Aliyu Ibrahim said:

    Hello , I am having the same issue. Pleas I need help. Thanks

    Hi,

    We have sent you alternate download links as a PDF attachment via email. Please let us know here if the issue persists.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited December 2023
    MOM Veasna said:

    I have done checksum md5 on my laptop and the file shows (cfbae69055c2710cf0dd66f23ec21cab) which does not match original values

    Then try to delete the installed software and re-install it again.

    You must use an alternative / better internet connection and provider for example to ensure downloads happen fully and correctly.

    Sufficient disk space for install: Installing the package requires more than 10GB of disk space. The temp space used by the installer will be freed after successful completion of an installation.

    Make sure you have full permissions and rights in the location you are installing.

    Could you please verify whether your system matches the system requirements listed here https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm

    Please refer to this post - https://community.altair.com/community?id=community_question&sys_id=b63faba0dbe6b9d0cfd5f6a4e29619f5

  • Anees Alhasi
    Anees Alhasi Altair Community Member
    edited December 2023

    Hello , I am having the same issue. Please I need help. Thank you.

     

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited January 3
    Anees Alhasi said:

    Hello , I am having the same issue. Please I need help. Thank you.

     

    Hi Anees,

    We have sent you alternate download links as a PDF attachment via email, please let us know here is the issue persists.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • Mayenk Joshi
    Mayenk Joshi New Altair Community Member
    edited January 3

    Facing the same issue. Kindly send alternate download link via email.

  • amina licir
    amina licir New Altair Community Member
    edited January 4

    hello

    The link don't work, send me another one please

    thanks

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited January 4
    Mayenk Joshi said:

    Facing the same issue. Kindly send alternate download link via email.

    Hi Mayenk,

    We have sent you alternate download links as a PDF attachment via email. Please check your mail box.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited January 4
    amina licir said:

    hello

    The link don't work, send me another one please

    thanks

    Hi Amina,

    We have sent you alternate download links as a PDF attachment via email. Please let us know here if the issue persists.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • Mashhunur Rahman
    Mashhunur Rahman New Altair Community Member
    edited January 8

    I am facing the same issue. Any alternate download links?

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited January 9
    Mashhunur Rahman said:

    I am facing the same issue. Any alternate download links?

    Hi Mashhunur,

    We have sent you alternate download link as a PDF attachment via email. Please let us know here if the issue persists.

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

Categories