License error 9 when opening HW - troubleshooting helpless

Rafał Szypulski_21436
Rafał Szypulski_21436 Altair Community Member
edited June 2022 in Community Q&A

Hello,

I just uninstalled my 2021 Student's Edition HyperBundle so as to update it for a newer 2022 version. The process of installation went smoothly just like last time, but when I wanted to start up HyperMesh I was welcomed with the following error:

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I found a thread dedicated to this problem and followed it step by step. The ethernet ID is identical in both cmd ipconfig /all and the license file:

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I also made sure that the file was named altair_lic.dat instead of altair_lic.dat.dat and that the environmental variable is set to the correct file within the security folder:

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Everything to no avail... the error message stays the same. Is there any way I can handle this? I've tried every method and step listed on the dedicated troubleshooting thread. Thank you in advance.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited June 2022

    HI,

    Please request for another license file with the Wireless Adapter LAN Wifi address and let us know if this works,

    We approved the other license request you raised as well,

  • Rafał Szypulski_21436
    Rafał Szypulski_21436 Altair Community Member
    edited June 2022
    Rahul Ponginan_22560 said:

    HI,

    Please request for another license file with the Wireless Adapter LAN Wifi address and let us know if this works,

    We approved the other license request you raised as well,

    It seems that with the new license file everything works just fine. Thank you so much for your assistance!

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