Unable to download software from Altair Student Edition mail links

Shivanshu Zamdagni_21373
Shivanshu Zamdagni_21373 Altair Community Member
edited August 2021 in Community Q&A

I applied and received Altair Student Edition software and license a few months back via E-mail.

I installed HyperWorks using that link and was using the software without any problem. Now, I want to use the EDEM software so I tried downloading the software using the same links provided in the email but now the links are not working and I am unable to download any software.

Please guide how to download the other student edition software.

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2021

    We sent you the download links in the pdf format, please see if you are able to download edem now.

    Download Links Troubleshooting

    There are cases where when you click on the download links in the email, one would just see a tab open and the exe does not download, in such cases

    • You should copy and paste the links in a different browser and click go
    • You should open the email in a different browser (if using gmail or yahoo for instance in a browser) and click on the links in the email there
    • Write to us in the Altair Community here with this issue and we will send you alternate download links.
  • Shivanshu Zamdagni_21373
    Shivanshu Zamdagni_21373 Altair Community Member
    edited August 2021

    We sent you the download links in the pdf format, please see if you are able to download edem now.

    Download Links Troubleshooting

    There are cases where when you click on the download links in the email, one would just see a tab open and the exe does not download, in such cases

    • You should copy and paste the links in a different browser and click go
    • You should open the email in a different browser (if using gmail or yahoo for instance in a browser) and click on the links in the email there
    • Write to us in the Altair Community here with this issue and we will send you alternate download links.

    Thank you. It worked! :)