Unable to watch the learning video

weidongli
weidongli Altair Community Member
edited May 13 in Community Q&A

Hello, I am from China,

I would like to ask when studying our course I can't watch the videos in the course, all the others can be watched, I don't know if it's because of the network problem all the mainland China can't be watched?

I don't know if it's because of the internet problem that all mainland China can't watch?


I've changed my browser and still can't watch the videos.

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Best Answer

  • KM_ALTR
    KM_ALTR
    Altair Employee
    edited May 8 Answer ✓

    HI @Weidong Li  can you please share the location you are referring to so we can investigate this further. Ideally just post a URL here as a reply. Thanks, Knut

Answers

  • KM_ALTR
    KM_ALTR
    Altair Employee
    edited May 8 Answer ✓

    HI @Weidong Li  can you please share the location you are referring to so we can investigate this further. Ideally just post a URL here as a reply. Thanks, Knut

  • weidongli
    weidongli Altair Community Member
    edited May 8
    KM-ALTR said:

    HI @Weidong Li  can you please share the location you are referring to so we can investigate this further. Ideally just post a URL here as a reply. Thanks, Knut

    I can not play the video under this page, except for the video other can be loaded out.

    https://learn.altair.com/mod/scorm/player.php?a=640&currentorg=articulate_rise&scoid=1702

    Sometimes the following warning appears, but when I wait a few seconds it will load the page I want, except for the video in the page.

    Alert:   “The SCORM player has determined that your Internetconnection is unreliable or has been interrupted. lf youcontinue in this SCORM activity, your progress may not be saved.You should exit the activity now, and return when you have adependable Internet connection.”

  • KM_ALTR
    KM_ALTR
    Altair Employee
    edited May 13

    Dear @Weidong Li this particular video is streamed via YouTube, which I believe is blocked in China. I am sorry there is no solution for now. We are moving away from this stream approach and we hope our new service will cause less trouble for you.

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