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Licensing problem with Sulis

Would like to ask your help for license activation.

I have followed to instructions but without success. The program returns answer "Could not activate license. Hard Disk ID: 14410D7059CB"

What I am doing wrong?

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Licensing and Altair Units

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Matthieu Pupat

Hello,

On opening Sulis, please click on

then fill in your Altair One username and password

and finally click on

Thanks,

Matthieu Pupat

Eugene Kozhukhovskyy

Hello,

On opening Sulis, please click on

then fill in your Altair One username and password

and finally click on

Thanks,

Matthieu Pupat

Hi Matthieu,

Thank you for the reply. I did this. But result you can see below.

Kind regards,

Eugene

Matthieu Pupat

Hi Matthieu,

Thank you for the reply. I did this. But result you can see below.

Kind regards,

Eugene

Please click on License Log and send us the full output.

Eugene Kozhukhovskyy

Please click on License Log and send us the full output.

Activating Sulis...
Altair One credentials valid
Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWSulis
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

Feature: Sulis
Error Code: 4
Error Description:
[LOCAL] .\unins000.dat - (Err: 4) License file is using unknown/invalid syntax

License Path:

Altair Hosted HyperWorks Units: License error

Feature: Sulis
Error Code: -40
Error Description:
[LicID 68551] AU Industrial Designer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorksEDU
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

Feature: HyperWorksEDU
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

License Path:

Altair Hosted HyperWorks Units: License error

Feature: HyperWorksEDU
Error Code: -40
Error Description:
[LicID 68551] AU Industrial Designer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

Error activating Sulis with Altair One credentials
Unable to activate Sulis

Matthieu Pupat

Activating Sulis...
Altair One credentials valid
Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWSulis
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

Feature: Sulis
Error Code: 4
Error Description:
[LOCAL] .\unins000.dat - (Err: 4) License file is using unknown/invalid syntax

License Path:

Altair Hosted HyperWorks Units: License error

Feature: Sulis
Error Code: -40
Error Description:
[LicID 68551] AU Industrial Designer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorksEDU
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

Feature: HyperWorksEDU
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

License Path:

Altair Hosted HyperWorks Units: License error

Feature: HyperWorksEDU
Error Code: -40
Error Description:
[LicID 68551] AU Industrial Designer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

Error activating Sulis with Altair One credentials
Unable to activate Sulis

Your license is only valid for use in the Asia Pacific region and it looks like you are trying to access it from Europe/Africa which will not work.

Eugene Kozhukhovskyy

I am located currently in UAE as I indicated during the registration of the account. And I am accessing the license from the same location (Dubai, UAE)

Matthieu Pupat

I am located currently in UAE as I indicated during the registration of the account. And I am accessing the license from the same location (Dubai, UAE)

Then you might have another issue. I will create a support case so that a specialist can contact you and look into it further.