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How can I get the license work at Hyperworks Desktop 2021 (not Hyperworks 2021)?

User: "Andy_20497"
Altair Community Member
Updated by Andy_20497

Hello! 

I got a student license from my university. It is an activation key with which I now have the license in my license store (via altair connectme).

Due to the university we need to use Hyperworks Desktop 2021 and not Hyperworks 2021. 

When I open Hyperworks 2021 everything is fine and the license is working after activating it. 

But when I want to use Hyperworks Desktop 2021 the following error is shown: 

Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh
Error Code: 9
Error Description:
Feature not found

License Path: C:/Program Files/Altair/2021-edu/hwdesktop/../security/altair_lic.dat

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

And now my question is how I can i get rid of the error to use Hyperworks Desktop 2021? 

 

I really appreciate every help! 
Greetings

Andy