How can I get the license work at Hyperworks Desktop 2021 (not Hyperworks 2021)?

Andy_20497
Andy_20497 Altair Community Member
edited May 8 in Community Q&A

Hello! 

I got a student license from my university. It is an activation key with which I now have the license in my license store (via altair connectme).

Due to the university we need to use Hyperworks Desktop 2021 and not Hyperworks 2021. 

When I open Hyperworks 2021 everything is fine and the license is working after activating it. 

But when I want to use Hyperworks Desktop 2021 the following error is shown: 

Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh
Error Code: 9
Error Description:
Feature not found

License Path: C:/Program Files/Altair/2021-edu/hwdesktop/../security/altair_lic.dat

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

And now my question is how I can i get rid of the error to use Hyperworks Desktop 2021? 

 

I really appreciate every help! 
Greetings

Andy

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited May 8

    Hi,

    Please note that the student license will only work for the Edu version of HyperWorks.

    Kindly uninstall HyperWorks v2021 from your system. Go to Altair One Marketplace - https://altairone.com/home and download the HyperWorks Edu version (kindly refer to the below image) available in the student edition bundle.

    image

    Also note that the process to activate a student license has recently changed. Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.


    https://www.youtube.com/watch?v=b4_-4MZNF7Y

     

     

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