The download does not seem complete, because the file in the download folder is not an .exe extension.

Luigi Ventura
Luigi Ventura Altair Community Member
edited March 2023 in Community Q&A

The download of the student version has not worked, indeed the file in the download folder is not an installation file with .exe extension.

According to this situation, I am not able to install  the student version. Is it possible to have another link for the student version?

Thank you very much

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited May 28

    Hi,

    We have sent you alternate download links as a PDF attachment via email. Please let us know here if the issue persists.

    It seems you have only downloaded the license file. To download the software, you need to click on the product name (as displayed in the image below) to initiate the download of the .exe file. Alternatively, you can click on the alternate download links that were sent to you through email to download the required software.

    image

    All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/

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