Invalid license - student version HyperWorks 2022

Hello,

I have downloaded the student version on HyperWorks 2022

I have followed all the steps for activating the license (set up environmental variable and placed the license in the security folder). I have also checked the IP in the license .dat file and it is correct.

Can you please help me?

I have attached my license file and I copy below the log file

====================

[06/06/22 13:32:36] Activating features...

[06/06/22 13:32:36] Trying to activate...

[06/06/22 13:32:36] Deactivating features...

[06/06/22 13:32:36] Activating...

[06/06/22 13:32:36] Activating required features

[06/06/22 13:32:37] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] \Applications\HyperWorks\altair_lic.dat - (Err: 9) Feature not found

License Path: /Applications/HyperWorks/altair_lic.dat;D:/Applications/HyperWorks/program/hwdesktop/../security/altair_lic.dat;D:\Applications\HyperWorks\altair_lic.dat

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[06/06/22 13:32:38] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperworksEDU

Error Code: 9

Error Description:

License Path: /Applications/HyperWorks/altair_lic.dat;D:/Applications/HyperWorks/program/hwdesktop/../security/altair_lic.dat;D:\Applications\HyperWorks\altair_lic.dat

Altair Hosted HyperWorks Units: License error

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[06/06/22 13:32:38] Unable to activate

[06/06/22 13:33:18] Releasing features...

[06/06/22 13:33:18] Invalid state for releasing

[06/06/22 13:33:18] Failed to release

[06/06/22 13:33:18] Trying activate features...

[06/06/22 13:33:18] Trying to activate...

[06/06/22 13:33:18] Deactivating features...

[06/06/22 13:33:18] Activating...

[06/06/22 13:33:18] Activating required features

[06/06/22 13:33:19] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] \Applications\HyperWorks\altair_lic.dat - (Err: 9) Feature not found

License Path: /Applications/HyperWorks/altair_lic.dat;D:/Applications/HyperWorks/program/hwdesktop/../security/altair_lic.dat;D:\Applications\HyperWorks\altair_lic.dat

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[06/06/22 13:33:19] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperworksEDU

Error Code: 9

Error Description:

License Path: /Applications/HyperWorks/altair_lic.dat;D:/Applications/HyperWorks/program/hwdesktop/../security/altair_lic.dat;D:\Applications\HyperWorks\altair_lic.dat

Altair Hosted HyperWorks Units: License error

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[06/06/22 13:33:19] Failed to activate

altair_lic.dat

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Accepted answers

All comments

Rahul_P1

The file extension should be named: .dat

By default, Windows does not always display file extensions like the “.dat” in this name.
Make sure you do not add a second .dat to the name.
One common error is the license file is named: dat.dat by mistake.
You can turn on “View file name extensions” to verify the name is correct.

The next most common error is that the host ID (Ethernet ID) used has a typo or was the wrong one.

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

When you open the license file in a text editor you will see an Ethernet address there in a line that says “ETHERNET =

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection

The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

FrancesKAA

I have checked both the license file extension and the host id they are correct however the problem still persists. what are the next steps? should I request a new license?

Rahul_P1

Please share the entire output of ipconfig/all (you can send it to altairuniversity@altair.com as well)

you can set an environment variable as explained here to activate as well - https://altairuniversity.com/altair-student-edition-licensing/

Rahul Menon

Hi Rahul,

I just replaced my PC motherboard and CPU. I'm no longer able to access hyperworks because of license error. Pasting image of my license.dat file below:

The Ethernet ID has changed. See below image

Is this why i am facing license issue? What is the fix? Should i apply again for the licence? Please help

Payal Pawar_20288

Hi Rahul,

I just replaced my PC motherboard and CPU. I'm no longer able to access hyperworks because of license error. Pasting image of my license.dat file below:

The Ethernet ID has changed. See below image

Is this why i am facing license issue? What is the fix? Should i apply again for the licence? Please help

Hi,

Since you changed the motherboard, the MAC address of your computer has changed, and that's why you will need to apply for the license again.

Please request for the student edition license again here https://studentedition.altair.com/

P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big!