Hyperworks 2017

Altair Forum User

Hello, 

 

I've installed HyperWorks '17 student edition in my computer, was fine for a couple of weeks and then whenever I try to open it the following error message pops up.

I've installed the software completely and deleted the Altair program files too there's no luck. I can still see the same error.

Could anyone please help me out?

 

Thank you

Avinash

<?xml version="1.0" encoding="UTF-8"?>

Rahul_P1

It is important to first try deleting the downloaded executable file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from,

 

 

 <?xml version="1.0" encoding="UTF-8"?>

1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

 

<?xml version="1.0" encoding="UTF-8"?>

2. Select the executable by clicking on the browse button or drag and drop the file into the window

 <?xml version="1.0" encoding="UTF-8"?>

 

also make sure you are using a supported card from the list attached

Unable to find an attachment - read this blog

Altair Forum User

Hello Rahul Ponginan,

 

I did try everything as you instructed me in your previous reply, but hard luck the same error message is poping up.

 

Could you please help me to reslove the issue.

 

Thank you

Avinash

 

Rahul_P1

Please send us the dxdiag output (start > run > dxdiag) especially the display tab, 

Also send us the operating system in use and the bit version,

Do you see a similar error when you install and run the solidThinking student edition products that is part of the student edition package? or do you see the error message with any other tool of the student edition package? thank you.

Altair Forum User

Hello Rahul Ponginan,

I'm attaching the image files and text doc of the dxdiag output .

As of now, I've installed only HyperWorks 2017 student edition package and I don't see any kind of error messages either with CATIA or Solidworks student edition package.

I'm using the Windows 10 OS 64 bit version.

 

Thank you,

Avinash

Unable to find an attachment - read this blog

Rahul_P1

Avinash, the intel graphics card in use here is not supported as mentioned in the previous post.

Altair Forum User

Rahul,

 

What do you want me to do now?

It was working fine for couple of weeks, I really don’t know what to do.

Could you please help me out.

 

Thank you.