altair hyperworks error code 9

Altair Forum User
Altair Forum User
Altair Employee
edited August 2021 in Community Q&A

Hello,

 

I installed the Altair Hyperworks student version around 3-4 weeks back. It worked perfectly for a couple of weeks but now when I try to open it, it throws the code error 9 message.  Also, please note that there has been no change made by me in those weeks for this error to occur. Kindly direct me on how to solve this

 

Regards,

Sourabh Sudevan

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Answers

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited December 2020

    Hi,

    Kindly read the following blog which answers your question: Altair Student License Basic Troubleshooting

     

    Regards,
    Koushik Chandrashekhar
    Associate Engineer - CAE

  • Vlado Pivac
    Vlado Pivac New Altair Community Member
    edited January 2021

    I have same problem – Error Code:9. I did as you suggested but still is not working.

    Here is full error massage: 

     

    Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperWorks, HWAutomate

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: Automate

    Error Code: 9

    Error Description:

    [LOCAL] C:\Users\Vlado\Documents\Altair\altair_lic.dat - (Err: 9) Feature not found

     

    License Path: "C:/Program Files/Altair/2020-edu/hwdesktop/../security/altair_lic.dat";C:\Users\Vlado\Documents\Altair\altair_lic.dat

  • T_20827
    T_20827 New Altair Community Member
    edited July 2021

    Me,too!!

    Please help me

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2021

    HI, have you tried all the steps here Altair Student License Basic Troubleshooting if so, the post has instructions on how to request with the correct ethernet ID

     

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