Fatal Application Error: This Application has Unexpectedly Quit

Andrea_20470

Hi

Once Altair Activate 2022.1 reaches 100% in the installation procedure window, an error occurs saying: "Fatal error application", "This Application has Unexpectedly Quit", "Invocation of this Java Application has caused an Invocation TargetException". Looking in the the details of the window I find written "Windows DLL failed to load". I've tried adding  a system variable JAVA_TOOL_OPTIONS as I've found in this link https://support.altair.com/csm?id=community_question&sys_id=eec55f4cdbde5d50cfd5f6a4e2961996 but the same error kept popping up. I'd like to know what to do to solve this problem.

Thanks

Payal Pawar_20288

Andrea_20470 said:

I'm using Windows 11.

Please note that the java installation issue you are seeing is caused when trying to install a v2022.1 Altair product on a Windows 11 environment. Windows 11 is not an officially supported platform yet. Official support will come soon.

Setting a system variable as below should work usually:

First, uninstall the software, then set the system variable (as shown above) and try to install the software again.

Can you once check whether the Ethernet ID of your machine matches the one in the license file? Or else can you run ipconfig/all in command window and send the output here?

 

Payal Pawar_20288

Hi

Can you tell me which windows platform are you using? Windows 10 or 11?

Andrea_20470

I'm using Windows 11.

Payal Pawar_20288

Andrea_20470 said:

I'm using Windows 11.

Please note that the java installation issue you are seeing is caused when trying to install a v2022.1 Altair product on a Windows 11 environment. Windows 11 is not an officially supported platform yet. Official support will come soon.

Setting a system variable as below should work usually:

First, uninstall the software, then set the system variable (as shown above) and try to install the software again.

Can you once check whether the Ethernet ID of your machine matches the one in the license file? Or else can you run ipconfig/all in command window and send the output here?

 

Andrea_20470

Before setting the system variable I already had installed 2022.1 Activate so uninstalling it from the control panel solved the problem. At this point the newly installed 2022.1 Activate worked thanks to the system variable. Thank you for your help.

Payal Pawar_20288

Andrea_20470 said:

Before setting the system variable I already had installed 2022.1 Activate so uninstalling it from the control panel solved the problem. At this point the newly installed 2022.1 Activate worked thanks to the system variable. Thank you for your help.

Glad to hear this! Thanks for the update.

Runze Deng

Andrea_20470 said:

Before setting the system variable I already had installed 2022.1 Activate so uninstalling it from the control panel solved the problem. At this point the newly installed 2022.1 Activate worked thanks to the system variable. Thank you for your help.

我下载inspire时也是同样的问题，可是我之前并没有使用试用版，可以教给我如何解决这个问题吗

Payal Pawar_20288

Runze Deng said:

我下载inspire时也是同样的问题，可是我之前并没有使用试用版，可以教给我如何解决这个问题吗

Hi,

If you are trying to download v2022.1 product on a windows 11 platform then please refer the following:

Please note that the java installation issue you are seeing is caused when trying to install a v2022.1 Altair product on a Windows 11 environment. Windows 11 is not an officially supported platform yet. Official support will come soon.

Setting a system variable as below should work usually:

Please follow these steps in order:

1. Uninstall the software.

2. Set the system variable (as shown above).

3. Try to install the software again

Please let me know if this works.

Runze Deng

Andrea_20470 said:

Before setting the system variable I already had installed 2022.1 Activate so uninstalling it from the control panel solved the problem. At this point the newly installed 2022.1 Activate worked thanks to the system variable. Thank you for your help.

非常感谢！此方法有效，程序已正常运行。