PSIM not launching up after AltairOne Login was succesfull -

Juan Chirino
Juan Chirino Altair Community Member
edited March 2023 in Community Q&A

Hello World,
i got a 14 day try license for PSIM, but im not able to launch it.
The License set up menu is sown below
image


but after clicking OK, the following error appears:
image

I also tried to do the same using the altair license utility
image
but I got the same error message.

Any suggestions about how can i launch PSIM?


Best Answer

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited March 2023 Answer ✓

    Hello,

    You filled Zimbabwe as a country when you registered and got delivered a trial license that works from Europe and Africa.
    I have corrected your country and re-issued your trial license to work from the Americas.

    Thanks,

    Matthieu Pupat

Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited March 2023 Answer ✓

    Hello,

    You filled Zimbabwe as a country when you registered and got delivered a trial license that works from Europe and Africa.
    I have corrected your country and re-issued your trial license to work from the Americas.

    Thanks,

    Matthieu Pupat