Error 9

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hello everyone,

Wenn I open the hyperwork, it Displays the error 9 and my host id and the .dat file ist in the following. Can someone help me?

thanks a lot! 

<?xml version="1.0" encoding="UTF-8"?>image.thumb.png.907ab6b737c19637732198a512e03171.png

image.png.e04cbeed12310cd932f2c4825bf6bca1.png

 

 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited October 2018

    Can you please send the entire output of ipconfig/all 

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    <?xml version="1.0" encoding="UTF-8"?>123.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited October 2018

    Which one ist the real Adress? You mean this? image.png.8c8252921b50070e7ceb4cf97760a3c6.png

    <?xml version="1.0" encoding="UTF-8"?>image.png

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  • Pranav Hari
    Pranav Hari Altair Community Member
    edited October 2018

     

     

    Altair Forum User said:

    Which one ist the real Adress? You mean this?

    <?xml version="1.0" encoding="UTF-8"?>image.png

     

    Hi mary

     

    This is correct. You can reapply for license with this above obtained physical address.

     

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  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited October 2018

    OK, thank you!

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