License Error

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hello,

 

I am getting Below license Error while opening the HyperWorks.

Can  you please help me out to resolve this issue.

 

Thank You.

Kind Regards,

Sudhir.

 

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited July 2018

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  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited July 2018

    Issue Solved...!!!

    Error was occurring because of incorrect Ethernet ID in Licences file ..!!

    I change it to correct one and HyerWorks is opening now.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited August 2018

    hi sudhir. how you fix your license problem? What do you mean by ethernet ID?

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited August 2018
    Altair Forum User said:

    hi sudhir. how you fix your license problem? What do you mean by ethernet ID?

     

    I think it's MAC addr of Ethernet interface.

    https://en.wikipedia.org/wiki/MAC_address

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2018

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

             

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

     

    You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window,

    Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,

  • QuyNguyenDai
    QuyNguyenDai Altair Community Member
    edited August 2018
    Altair Forum User said:

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

             

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

     

    Hi @Rahul Ponginan your example MAC is NOT valid! Carefully please!!!

     

    1927105698_Tools-MACAddressValidator_002208.png.ad7d58e34cf701e287e89f9f0ab0635f.png

     

     

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