Trial License error

sally idhis
sally idhis New Altair Community Member
edited November 2020 in Community Q&A

Greetings,

Whenever I try to launch CADFeko or POSTFEKO or EDITFEKO I keep getting this error.

I applied for a trial period, however I havent received any licence file with an email. The only email I received was the account activation email, and it had no files attched.

I checked my Altair one account and the trial has been activated and my days are decreasing indeed but I still cant use anything!!

 

Kindly help ASAP.

Many thanks.

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Answers

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited November 2020

    Hi,

     

    Solution for the error:

     

    The software requires a license file to function, You should find the license file attached to the email with the software download links,

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

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    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET =

            

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

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    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/ (If you want student edition)

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited November 2020

    Hello,

    In order to use your trial license with CADFeko, you will need to get a token on your machine first:

    First go to AltairOne and go to your Profile
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    Then click on View My Authorized Machines
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    Then click on Generate Auth Code in the upper right corner

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    An Auth code will be displayed, it is valid for 15 minutes.

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    On your machine please start the Altair License Utility, go to the Hosted HWU tab, type in the Authorization Code and then click on Authorize

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    This get a token on your machine, that Altair applications can use to get access to your trial Hosted ALtair Units.

    Thanks,

    Matthieu

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