License error in MotionSolve

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

I am doing constant radius analysis but getting this error. How to resolve this ? I am using Hyperworks 17.0

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Answers

  • Pranav Hari
    Pranav Hari Altair Community Member
    edited June 2019

    Hi Adit Agarwal

     

    Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

             

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection or Ethernet adapter Ethernet

     

    The listed physical address under Ethernet adapter local area connection or Ethernet adapter Ethernet should be used to generate the license file

    Check whether the Host-id of your system matches with the generated license file.

     

     if the Host-id does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

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