Student Edition not working properly

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

I have been using Hyperworks Student Edition 14.0 since last year but recently it started working very slowly.

It does not respond to my commands and hangs every time.

I tried re-installing it but the problem persists.

I'm not able to perform any analysis for AOC 2017.

Please help me

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2017

    Please run dxdiag in the run window

    Please, provide two screenshots from dxdiag 

    a.)    System tab

    b.)    Display tab

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited April 2017

    Here's are the scrrenshots..

    I don't think it's a hardware problem

    <?xml version="1.0" encoding="UTF-8"?>Shot 1.JPG

    <?xml version="1.0" encoding="UTF-8"?>Shot 2.JPG

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2017

    The GeForce GTX 860M is not a supported card for HyperWorks,

    In any case can you check for a recent driver of the card and install the latest version?

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2017

    a.)    The problem could be due to the fact that you have two graphic cards, please disable the intel hd graphics and enable just the Nvidia card, (you may have to disable it through bios, please contact your manufacturer support for how to disable / switch the cards)

    b.)    Switching to an older 36x driver or upgrade to the latest version. Please mind, to uninstall the old one completely.

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