Licensing issue 2017

Hello,

We are a FSAE team that got our licenses late 2016 and we were a bit slow on installing and using our new software. In february we tried installing HW 2017 with the supplied licensing-file, following the instructions and double-checking our MAC-adresses was in the document.

When we try to start any of the programs in HW 2017 we get this message, or an variation of it saying the same thing;

'

Altair License Manager: License error

Feature: GlobalZoneEU
Error Code: 9
Error Description:
[LOCAL] /Programs/Altair/security/altair_lic.dat - (Err: 9) Feature not found

Feature: VirtualWindTunnel
Error Code: 13
Error Description:
[LOCAL] /Programs/Altair/security/altair_lic.dat - (Err: 13) Software version does not match license

'

The altair_lic.dat file is the one we copied in, so that might be the issue. Also it says the version doesn't match, why we think we might have gotten a license for the 2016 suite while we try and install a newer 2017 version. One of our members managed to find an old install-file from -16 and it didn't work though.

Essentially we are getting error code 9 and 13 on all programs in the suite.

Regards-
Arvid H

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