license error 9 in some analysis

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hi all,

 

Question here. When I run simulations, sometimes it all works just fine but sometimes it gives the following error:

 

Error Code: 9
Error Description:
[LOCAL] C:\Program Files\Altair\2017-edu\/security/altair_lic.dat - (Err: 9) Feature not found
License Path: C:\Program Files\Altair\2017-edu\/security/altair_lic.dat

 

Now I have seen people posting on this before. Sometimes the solution is moving the altair_lic.dat file into the security folder, but mine already is.

Sometimes the Ethernet IDs don't match, but I checked and mine actually do.

What I also find weird is that this error pops up only for some runs, while not for others...

The backslash-slash-combination '\/' in the path I find also weird so I tried changing it to hwsolver.tcl file (not sure if you are supposed to but had to try something), but that did not help either.

 

So is there anyone out there who knows how to solve this problem?

Any help is much appreciated!

 

Thanks, Chris

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited January 2018

    I'm having the exact same issue, hopefully a solution is provided

  • Sanjay Nainani_20973
    Sanjay Nainani_20973 New Altair Community Member
    edited January 2018

    Hello,

     

    Can you please try this

     

    Thank you

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited January 2018

    What if I have downloaded FEKO not Hypermesh?

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited January 2018

    You need to place the license file in the security folder within the FEKO folder,

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited January 2018

    I have done that, but I cant't delete the settings files.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited January 2018

    Please place a license file in a new location and set a system environment variable 

    name: ALTAIR_LICENSE_PATH

    value: full path of the license file with the name altair_lic.dat , for eg: C:\altair_lic.dat


     

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