A space for data analytics & AI related technical resources and discussions.
Condition: When logging into Monarch via License Server, you'll receive an error "Incorrect username or password". Cause: Probable causes are the following: * Might have mistyped the username or password. * License Server administrator changed the username or password. Remedy: Reach out to your License Server administrator…
Condition: This issue is related to Altair Monarch Complete / Altair Monarch Classic fails to open and error "An Unexpected error occurred during the startup" message box appears when starting the application. The error log mentioned contains the following error: "No FontFamily element found in FontFamilyCollection that…
Condition: While installing the License Server, this error is displayed: "Invalid Drive C:\". Installation ends prematurely due to this error. Cause: This happens when there's no mapped C drive. Most of these cases occur in a Citrix environment. Remedy: * Open the Computer to display your connected drives. * Click…
Condition: Getting the Error 1320 Specified path is too long during installation Cause: Can't allocate a specific path folder during installation. Remedy: 1. Verify first if they are an Admin, if not, let them seek for Admin rights first before installing Monarch. If yes, proceed to the next step. 2. If you don't see the…
Condition: When importing files from the network, it takes too long to finish loading a PDF to Monarch. Cause: Unknown Remedy: Make sure that the Prefetch feature is enabled. You can enable it by following these steps. 1. Go to Home Tab > Options. 2. Go to Advanced and enable Prefetch input files from network drives. 3.…
Condition: The user wants to check out the license to work offline and the "check out a license for offline use" button is not available. Cause: The reason that the checks out license button does not appear is that the license checks out setting are not enabled for the user in the Altair License Server. Remedy: 1.) Launch…
Condition: When trying to connect Monarch to the License Server., the error message "Cannot connect to the License Server at http://xxxx11110029:51515 this may occur for the following reasons" is displayed. Cause: Unknown Remedy: Restart the License Server services. 1.) Go to Windows Start menu > Administrative Tools >…
Condition: Unable to launch/start Monarch Complete due to the following entry found in the DWDataPrepStudio-<datetime>.log file. Default location: C:\Users\<username>\AppData\Local\Temp\DWDataPrepStudio-<datetime>.log file: “The invocation of the constructor on type 'Datawatch.DataPrep.UX.DataPrepStudioMain' that matches…
Condition: While working with large input files, Altair Monarch Complete terminates with the error message "Not enough quota is available to process this command", along with a stack trace. Cause: Processing large input files without adequate memory devoted to the machine where Altair Monarch Complete is running. The…
Fiserv Premier is a best in class core banking system used by many banks in North America. Many banks use Monarch to extract data out of the reports from the core system such as: * Deposit Balance Reference Journal * Certificates Balance Reference Journal * Item Entry Memo Post Report * SCM Security User List However…
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