A space for data analytics & AI related technical resources and discussions.
Come and Join Us for our 'Ask The Expert' Monarch Webinar Series The session will begin with our Professional Services Consultants reviewing & demonstrating the pre-voted topic along with any pre-submitted questions before turning the mic over to you where you may ask any of your Monarch and/or Monarch Server product…
The end of life dates for Altair SLC and supported operating systems are listed below in the following sections: * Altair SLC end of life dates. * Operating System end of life dates. * Architecture end of life dates. Altair SLC The following table lists the end of life dates for Altair SLC. Version General Availability End…
Condition: Error "System.OutOfMemoryException" when loading HTM file in Altair Monarch Complete. Cause: Loading a large HTM file and interrupting it will cause the application to have an error System.OutOfMemoryException in Altair Monarch Complete. Remedy: Do not interrupt Altair Monarch Complete when loading Large files…
Condition: Receive the following error When Opening Monarch after installation "Requested Registry Access is not allowed": Cause: The Machine Monarch is installed on is using a virtual desktop infrastructure (VDI) Environment and the user's credentials are being wiped out every time they log out. Remedy: Create a permanent…
Condition: When logging into Monarch via License Server, you'll receive an error "Incorrect username or password". Cause: Probable causes are the following: * Might have mistyped the username or password. * License Server administrator changed the username or password. Remedy: Reach out to your License Server administrator…
Condition: This issue is related to Altair Monarch Complete / Altair Monarch Classic fails to open and error "An Unexpected error occurred during the startup" message box appears when starting the application. The error log mentioned contains the following error: "No FontFamily element found in FontFamilyCollection that…
Condition: While installing the License Server, this error is displayed: "Invalid Drive C:\". Installation ends prematurely due to this error. Cause: This happens when there's no mapped C drive. Most of these cases occur in a Citrix environment. Remedy: * Open the Computer to display your connected drives. * Click…
Condition: Getting the Error 1320 Specified path is too long during installation Cause: Can't allocate a specific path folder during installation. Remedy: 1. Verify first if they are an Admin, if not, let them seek for Admin rights first before installing Monarch. If yes, proceed to the next step. 2. If you don't see the…
Condition: When importing files from the network, it takes too long to finish loading a PDF to Monarch. Cause: Unknown Remedy: Make sure that the Prefetch feature is enabled. You can enable it by following these steps. 1. Go to Home Tab > Options. 2. Go to Advanced and enable Prefetch input files from network drives. 3.…
Condition: The user wants to check out the license to work offline and the "check out a license for offline use" button is not available. Cause: The reason that the checks out license button does not appear is that the license checks out setting are not enabled for the user in the Altair License Server. Remedy: 1.) Launch…
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