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Motion view screen blackout

User: "Shiva Kumar"
Altair Community Member
Updated by Shiva Kumar

image

 

Someone please help, the graphics area of the Motion View is getting blacked out. The Hypermesh is working fine.

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    User: "Marine_Racollet"
    Altair Employee
    Updated by Marine_Racollet

    Hello,

    I suggest you to close all your HyperWorks applications, and run the .bat file that you have in your installation folder to delete temporary files (\hwdesktop\utility\HWCleanup). Warning, it will delete your preferences) 

    Also check all the points listed on the document below according your configuration:

    https://community.altair.com/community?id=kb_article&sysparm_article=KB0119809&sys_kb_id=f9e6c3781b27dd10c4dfdbd9dc4bcbb7&spa=1

    Regards,

    Marine Racollet

    User: "GTT Erik"
    Altair Employee
    Updated by GTT Erik

    Additionally, it would be a good thing to check if your graphic driver is updated. “Black screen" in HW application usually has to do with your graphic-driver not being updated to the latest version. Check you graphic-cards webpage if they have any updated available.

    BR

    /Erik

    User: "Shiva Kumar"
    Altair Community Member
    OP
    Updated by Shiva Kumar

    Additionally, it would be a good thing to check if your graphic driver is updated. “Black screen" in HW application usually has to do with your graphic-driver not being updated to the latest version. Check you graphic-cards webpage if they have any updated available.

    BR

    /Erik

    Thank you for the reply Erik

    i had it updated Erik