Motion view screen blackout

Shiva Kumar
Shiva Kumar Altair Community Member
edited February 21 in Community Q&A

image

 

Someone please help, the graphics area of the Motion View is getting blacked out. The Hypermesh is working fine.

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Answers

  • Marine_Racollet
    Marine_Racollet
    Altair Employee
    edited February 21

    Hello,

    I suggest you to close all your HyperWorks applications, and run the .bat file that you have in your installation folder to delete temporary files (\hwdesktop\utility\HWCleanup). Warning, it will delete your preferences) 

    Also check all the points listed on the document below according your configuration:

    https://community.altair.com/community?id=kb_article&sysparm_article=KB0119809&sys_kb_id=f9e6c3781b27dd10c4dfdbd9dc4bcbb7&spa=1

    Regards,

    Marine Racollet

  • Erik_Magnemark_001
    Erik_Magnemark_001
    Altair Employee
    edited February 21

    Additionally, it would be a good thing to check if your graphic driver is updated. “Black screen" in HW application usually has to do with your graphic-driver not being updated to the latest version. Check you graphic-cards webpage if they have any updated available.

    BR

    /Erik

  • Shiva Kumar
    Shiva Kumar Altair Community Member
    edited February 21
    Erik Magnemark_21516 said:

    Additionally, it would be a good thing to check if your graphic driver is updated. “Black screen" in HW application usually has to do with your graphic-driver not being updated to the latest version. Check you graphic-cards webpage if they have any updated available.

    BR

    /Erik

    Thank you for the reply Erik

    i had it updated Erik

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