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HyperWorks Student edition download problems

User: "Altair Forum User"
Altair Forum User
Altair Employee
Updated by Altair Forum User

Hello,

 

yesterday I ordered the HyperWorks student edition. The order (Order Number: 46826) has been approved in a short time. But after that I got some problems downloading the files on this website: https://secure.altair.com/onlinestore/index.php?main_page=hwdownload.
Every time I started the download in firefox using windows 10, the file is downloaded till the end (downloaded data size: 1,56 GB) . But after it finished, a message said that the download failed. I tried this several times and with different browser but i got the same message every time after finishing the download.

I hope you can help me with this problem and I would be very grateful if you can help me with this problem.

Timo

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    User: "Altair Forum User"
    Altair Forum User
    Altair Employee
    OP
    Updated by Altair Forum User

    Hi @Vaupel

    But after it finished, a message said that the download failed. I tried this several times and with different browser but i got the same message every time after finishing the download.

    Not sure about the download failed. This could be because network stability or any privacy/security settings.

     

    Can you try in Chrome Incognito mode or FireFox private mode?

    User: "Rahul_P1"
    Rahul_P1
    Altair Employee
    Updated by Rahul_P1

    Hi Timo,

    the download works fine here, We have sent you an email with an alternative download link, thanks 

    User: "Altair Forum User"
    Altair Forum User
    Altair Employee
    OP
    Updated by Altair Forum User

    Hi guys. Thanks for your fast answer.

    I tried to clear my history and cache and I also used the private mode of firefox, but i still faced the same issue. By using the alternative link, which Rahuls sent me, I could download the executables. Thanks for your help.
     

    User: "Rahul_P1"
    Rahul_P1
    Altair Employee
    Updated by Rahul_P1

    Thank you for the update. 

    User: "shaik jaheda"
    shaik jaheda
    Altair Community Member
    Updated by shaik jaheda

    Hi Timo,

    the download works fine here, We have sent you an email with an alternative download link, thanks 

    I am Shaik Jaheda. The download mail link I have got for hyperwork is not working and its a little bit confusing. Can you please tell me about the downlaod process and send link as well.

    my email id --- skjaheda239@gmail.com

     

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