Can I create suppot case without "Account"?

Carlos Alonso_20257
Carlos Alonso_20257 Altair Community Member
edited April 2023 in Community Q&A

Hi

First time creating a support case since the POWERSIM migration to Altair.

I need technical feedback but I don't know what to type on "Account" field. Do I need some kind of paid account name or similar?

Thanks

Carlos Alonso

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Answers

  • Chayan
    Chayan
    Altair Employee
    edited April 2023

    Hi Carlos,
    I have moved you to your correct company account in Altair One. You will receive a verification email. Pls use the link to verify your account. Once that is done, you will be able to submit support cases thru the community support portal.

    Regards,

  • Carlos Alonso_20257
    Carlos Alonso_20257 Altair Community Member
    edited April 2023
    Chayan said:

    Hi Carlos,
    I have moved you to your correct company account in Altair One. You will receive a verification email. Pls use the link to verify your account. Once that is done, you will be able to submit support cases thru the community support portal.

    Regards,

    Thanks!

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