license actevtion

Question

I am using the student version of Altair FEKO. I previously activated my license on my old laptop.

I recently switched to a new laptop, and when I try to activate the software using the same license key, I receive a message saying that the key has already been used.

Unfortunately, I no longer have access to my old laptop, so I am unable to deactivate the license from that device.

Could you please help me reset or release the activation so I can use the license on my new laptop?

Jaehoon · Accepted Answer

Hello @Rahul_P1

I just wanted to share this with you. Please help here.

Note: if you do not have access to the older computer, i.e. if it is lost or malfunctional please let us know in this community and we can deactivate the license for a limited very few times per user.

Best regards,

Jaehoon

Ankita_v · Accepted Answer

@karim_taha

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thank you

karim_taha · Accepted Answer

Thanks for your help. I just deactivated the license from the website and reused it on the new computer

karim_taha · Accepted Answer

Thanks a lot for your help, I really appreciate it