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Hi Matthew,
Thank you for your response. I was in contact with my company's IT team which was able to get this working by downloading the latest version of the software (still not sure why it was not working on the old version…). However, now I see that you can only use the multistorey designer with an etabs model that is from etabs 2015 v15.2.3 or etabs 2016-2021. My company currently has etabs 2022. Is there any way to use this with the multistorey designer?
Thanks,
Alex Hopkins
Hello Alex, thank you for getting in touch.
It may be beneficial for us to look into this a bit closer via a support case, so we can cross reference with your license, etc. Would you mind opening up a support case via the following link?
https://community.altair.com/categories/support
Regards,
Matthew Sauer
Altair Support