Launch AcuSolve dialog doesn't open

Chris L_20388
Chris L_20388 New Altair Community Member
edited September 2022 in Community Q&A

I'm fairly new to Altair products so apologies if I'm missing something fundamental.

I've created a model and meshed it in HyperWorks CFD v2021.2, essentially following the process in this video https://youtu.be/ox2aCp9lQJI.

However, when I come to the point of running the model, I click the 'Run' button on the Solution tab, and the only thing that happens is I get a message at the top of the screen saying 'Define AcuSolve run settings and click "Run" to submit job'. However, the launcher doesn't open.

I've tried with some of the HyperWorks CFD tutorial cases and for these I do get the 'Launch AcuSolve' dialog box.

Any suggestions for what I could be missing?

 

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Answers

  • acupro
    acupro
    Altair Employee
    edited August 2022

    If you're able to attach the HyperWorks CFD database (.hm file), please do so.  I assume you went into Flow > Physics to define the problem setup.  And that you have generated the mesh also.

    Any other pop-ups, maybe on another screen (or hidden if sometimes you work with multiple screens, and other times not)?

  • Chris L_20388
    Chris L_20388 New Altair Community Member
    edited September 2022

    Unfortunately I'm not able to attach the .hm file.

    In response to your other questions:

    • Yes, I've gone into Flow > Physics and believe that is all set up correctly:
    • image
    • Yes, I have generated a mesh. I haven't yet worked out how to check things like mesh quality. Could a poor quality mesh cause HW to not allow the run to be started?
    • I can't see any pop-ups at all

    Thanks,

    Chris

  • acupro
    acupro
    Altair Employee
    edited September 2022
    Chris L_20388 said:

    Unfortunately I'm not able to attach the .hm file.

    In response to your other questions:

    • Yes, I've gone into Flow > Physics and believe that is all set up correctly:
    • image
    • Yes, I have generated a mesh. I haven't yet worked out how to check things like mesh quality. Could a poor quality mesh cause HW to not allow the run to be started?
    • I can't see any pop-ups at all

    Thanks,

    Chris

    Can you save the full path to the location where you've saved the HyperWorks CFD file (.hm database)?  Are there any spaces or other characters in the full directory path?  Are you using the commercial/paid version?  Or the student version?  How many nodes/elements do you have in the meshed model?

  • acupro
    acupro
    Altair Employee
    edited September 2022
    acupro_21778 said:

    Can you save the full path to the location where you've saved the HyperWorks CFD file (.hm database)?  Are there any spaces or other characters in the full directory path?  Are you using the commercial/paid version?  Or the student version?  How many nodes/elements do you have in the meshed model?

    I meant to ask for the full path - along with which version (commercial, student/academic) and meshed model size/count (nodes/elements).

  • Chris L_20388
    Chris L_20388 New Altair Community Member
    edited September 2022
    acupro_21778 said:

    I meant to ask for the full path - along with which version (commercial, student/academic) and meshed model size/count (nodes/elements).

    Hi again,

    Thanks for your help on this. 

    The .hm file is saved in the top level of my HDD e.g D:/example-CFD-file.hm, so no spaces.

    Yes, I'm using the commercial version. The model has 5.1m nodes/19.6m 3d elements.

  • acupro
    acupro
    Altair Employee
    edited September 2022
    Chris L_20388 said:

    Hi again,

    Thanks for your help on this. 

    The .hm file is saved in the top level of my HDD e.g D:/example-CFD-file.hm, so no spaces.

    Yes, I'm using the commercial version. The model has 5.1m nodes/19.6m 3d elements.

    What happens if you create a directory under D:/ and put the model there, rather than in D:/ itself.  For example  -  D:/Test/example-CFD-file.hm

    Then try opening the file again and running.  Any difference?  Sometimes there are permissions issues in the upper-level directory.

  • Chris L_20388
    Chris L_20388 New Altair Community Member
    edited September 2022
    acupro_21778 said:

    What happens if you create a directory under D:/ and put the model there, rather than in D:/ itself.  For example  -  D:/Test/example-CFD-file.hm

    Then try opening the file again and running.  Any difference?  Sometimes there are permissions issues in the upper-level directory.

    Unfortunately not, still the same

  • acupro
    acupro
    Altair Employee
    edited September 2022
    Chris L_20388 said:

    Unfortunately not, still the same

    Have you ever used this with dual monitors - where perhaps the panel has 'opened' on the second monitor - but now you're working on a single monitor?

    Any difference you use File > SaveAs, save as a name like D:/Test/exampleCFDfile.hm (removed other characters) - then try running?

  • Chris L_20388
    Chris L_20388 New Altair Community Member
    edited September 2022
    acupro_21778 said:

    Have you ever used this with dual monitors - where perhaps the panel has 'opened' on the second monitor - but now you're working on a single monitor?

    Any difference you use File > SaveAs, save as a name like D:/Test/exampleCFDfile.hm (removed other characters) - then try running?

    I am using it on dual monitors - however, I tried it the other day when just using a single monitor and still had the same issue, and if I try one of the tutorial files (using dual monitors), the dialog box does open.

    With regards to your second suggestion - in fact, that was what I did at the same time as saving it in a subfolder on the D: drive.

  • acupro
    acupro
    Altair Employee
    edited September 2022
    Chris L_20388 said:

    I am using it on dual monitors - however, I tried it the other day when just using a single monitor and still had the same issue, and if I try one of the tutorial files (using dual monitors), the dialog box does open.

    With regards to your second suggestion - in fact, that was what I did at the same time as saving it in a subfolder on the D: drive.

    Does File > Export > Solver Deck allow you to save/export the .inp (and MESH.DIR)?

  • acupro
    acupro
    Altair Employee
    edited September 2022

    If you're able to share the model through secure channels - you can open a support ticket through your AltairOne account and attach it there.

  • Chris L_20388
    Chris L_20388 New Altair Community Member
    edited September 2022
    acupro_21778 said:

    Does File > Export > Solver Deck allow you to save/export the .inp (and MESH.DIR)?

    Hi,

    Yes, that seems to work. What can I do with that file?

    I've also raised a support ticket as you suggested.

    Thanks,

    Chris

  • acupro
    acupro
    Altair Employee
    edited September 2022
    Chris L_20388 said:

    Hi,

    Yes, that seems to work. What can I do with that file?

    I've also raised a support ticket as you suggested.

    Thanks,

    Chris

    You can run the job from Compute Console:

    (Windows) Start > Altair 2022.1 > Compute Console 2022.1

    Set Solver to AcuSolve

    Point 'Input file(s)' to the .inp file exported from HyperWorks CFD

    Add other options to the 'Options' area, for example if you want to use 6 physical cores add

    -np 6

    Then Run.

    You can then use the tools in HyperWorks CFD to monitor the job, etc, once running.

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