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Altair licensing service failed to start

Leon_20382

Dear support team

I'm an Engineer from distributor in Taiwan. Our customer has a problem when he install license manager.

During installation, it shows this error in the end.

image.png.501de5b701550ec4657f0545a2f01d13.png

Their OS is win7 64 bit. I tried 3 different version of license manager, 13.0 13.1 13.3, it shows the same error in the end.

Can you help me to solve this issue? Or any suggestion can help me to diagnose this error.

Thank you!

Leon

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Licensing and Altair Units

Accepted answers

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Rahul_P1

Can you make sure the license is generated for the correct ethernet ID,

QuyNguyenDai

Have a look at server log file. You will found more informations about this fail.

Leon_20382

Can you make sure the license is generated for the correct ethernet ID,

Have a look at server log file. You will found more informations about this fail.

Thank you!

The license file is right. The only log file I found after installation is this one, but I can't see any error from it.

<?xml version="1.0" encoding="UTF-8"?>

And I run this commend in cmd.
'C:\Program Files\Altair\licensing13.3\bin\lmx-serv.exe' -c 'C:\Program Files\Altair\licensing13.3\altair-serv.cfg'

During this commend is running, the software can be opened, but if i close cmd window, i can't open the software.

<?xml version="1.0" encoding="UTF-8"?>

Do you have any suggestion to find out why licensing service failed to start?

Thanks for you help.

QuyNguyenDai

If you can run license server in manual mode, your license file is OK.

If license service can not start, that's Windows issue I think. Maybe try to reinstall again the server?

I don't use Windows for license server (only Linux!) so I can't help you more.

Leon_20382

If you can run license server in manual mode, your license file is OK.

If license service can not start, that's Windows issue I think. Maybe try to reinstall again the server?

I don't use Windows for license server (only Linux!) so I can't help you more.

Thanks for your help!

Altair Forum User

you need to manually request for the license in the Altair licensing as there has been multiple problems regarding it, you have to go into the developers option to be able to request and accept the licensing, I have had this issue, facebook has helped me to understand the issue and provide me with a solution.

Altair Forum User