ERROR and kill the analysis

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hi All,

 

I found that there is ERROR in my analysis and stopping without terminating.

Then I to killed in task manager, but end up it seems like the license still stuck there and those incomplete .out file cannot be deleted. 

 

When I then again trying to submit successful job again, it appeared to have license error as below.

 NUMBER OF HMPP PROCESSES     8
 ERROR IN LICENSE CHECK :
 *** NOT ENOUGH UNITS TO RUN RADIOSS ENGINE
 *** NUMBER OF NEEDED UNITS :    30000
License error:

 

Anyone facing same problem?

 

Thanks.

 

Regards,

Kin Poh

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2017

    Hi Kin Poh,

    This is license related issue. More HyperWorks Units (HWU) of Altair allows customers to access an entire suite of products as well as many partner products.

    I recommend you to get in touch with the local Altair support team so that they can help you in increasing the HyperWorks units.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2017

    Hi George,

     

    Thanks for the info, will do so.

     

    Kin Poh

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2017

    Hi george,

     

    I think my unit license got no issue, my issue is when i tried to kill a running solution, it cannot be done. then when i forced kill a solution, I think it lock my license in it causing this error out. starter can run but then after starter, it appear the error below.

     

     ROOT: assembly_hypercrash_28_spotflag0  RESTART: 0001
     NUMBER OF HMPP PROCESSES     8
     ERROR IN LICENSE CHECK :
     *** NOT ENOUGH UNITS TO RUN RADIOSS ENGINE
     *** NUMBER OF NEEDED UNITS :    30000
    License error:
    Altair License Manager: License error
    Feature(s): GlobalZoneAP, HyperWorks, HWRadioss
    Error Code: 17
    Error Description:
    [NETWORK] 6200@DESKTOP-XXXXXXX  - (Err: 17) Request for more licenses than available on license server
    Feature: Radioss
    Error Code: 9
    Error Description:
    [LOCAL] C:/Program Files/Altair/2017/security/altair_lic.dat - (Err: 51) Unable to use network license as a local license
    [NETWORK] 6200@DESKTOP-XXXXXXX - (Err: 9) Feature not found

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