Request to reset Student Edition activation and reissue license key

Chan68

Dear Altair Support Team,

I am writing to request assistance with my Altair Student Edition license.
My previous PC encountered an issue and had to be completely reformatted before I could deactivate the license. Additionally, I have misplaced my previously issued license activation key.

Since I cannot access the old machine or retrieve the key, could you please check my account, reset any existing activations, and guide me on how to get the key reissued?

(My account is registered with the university email associated with this Community profile. Please let me know if you need me to provide it via private message.)

Thank you for your help.

Best regards,

Euichan Lee

Ankita_v

Hi,

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks