Hi all,
Our company's Altair licenses (HyperWorks suite) expired last night, and we're completely blocked from working. I've been trying to reach support for over a week with no luck:
- Our regular contact's email is unreachable (mailbox full)
- Calls to that contact go unanswered
- The German support line isn't picking up either
- Altair One portal/helpdesk isn't giving me a way through either
I suspect this may be related to the Siemens integration causing some disruption on the support side, but I really need to get this resolved quickly since our whole team is locked out.
Has anyone else run into this recently? Specifically:
- Is there a different support channel or queue I should be using post-Siemens-acquisition?
- Any advice on how to escalate a license renewal issue when the usual contacts aren't responding?
- Is there a way to flag this as urgent within Altair One so it doesn't sit in a general queue?
Any pointers — including alternate contacts, a working phone line, or how others have gotten through — would be hugely appreciated. Happy to provide more account details via DM if that helps someone point me in the right direction.
Thanks in Advance
Kornél
