Request to reset Host ID for Student License

Question

Hello Altair Support,

​I am encountering the following error when trying to activate my student license:

"Error activating license: This lic. was already activated using different HostIDs"

​Could you please reset/deactivate the previous Host ID tied to my student license key so I can activate it on my current machine?

​Thank you!

Ankita_v · Answer

Hi,

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks