Is it possible to reset my student licence activation key after my previous laptop has broken down?

Marc_van_Egmond

Hello Support Team,

My laptop recently broke down, so I purchased a new one.

Unfortunately, I no longer have access to the old laptop, which means I cannot follow the instructions for deactivating the Altair Student Edition license myself.

Would it be possible for you to deactivate the license associated with my previous laptop so that I can reactivate it on my new laptop?

Thank you in advance for your help!

Ankita_v

@Marc_van_Egmond Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks