Request to reset HostID for Student License after reinstalling Windows

Question

Hi Altair Support Team,

I recently reinstalled Windows on my PC, which changed my HostID. When I try to activate my Student Edition License Key, I get the error: "Error activating license: This license was already activated using different HostIDs."

Could you please help me deactivate/reset the old HostID for my Activation Key so I can reactivate it on my current OS?

* Altair One Email: dattt5199@ut.edu.vn

Thank you very much!

Ankita_v · Accepted Answer

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks