Request to Reset Student License Activation

annguyenletrong

Dear Altair Support Team,

I hope you are doing well.

I am a student using Altair PSIM Student Edition for my university studies.

I would like to request your assistance in resetting my student license activation. Previously, I activated my license on my old laptop. However, I have already reset that laptop and all data, including the PSIM installation, has been completely removed.

I understand that the normal procedure is to deactivate the license from the old computer before activating it on a new one. Unfortunately, since the old laptop has already been reset, I am no longer able to access PSIM to perform the deactivation.

Therefore, I kindly ask if you could reset or release the activation associated with my student account so that I can activate the license on my new laptop.

I need PSIM for my Electric Motor Control Engineering course at my university, and I would greatly appreciate your support.

If you require any additional information, such as my student account, registered email address, or license details, I would be happy to provide them.

Thank you very much for your time and assistance.

Kind regards,

Registered Email: annlt9809@ut.edu.vn

Ankita_v

@annguyenletrong

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks