My lapton was stolen - I need to deactivate and reactivate my student licence.

angel_hidalgo_11

Hello,

I am writing to request assistance with my Altair PSIM 26 student license. Unfortunately, my laptop was recently stolen, and I no longer have access to the device to deactivate or release the license myself.

I have installed the software on my new laptop, but I am encountering Error Code -29 (Requested CT/TTF license not found for given customer ID) and Error Code 15, as the license remains tied to my previous machine's hardware ID / Host ID.

Could an administrator please help me deactivate or unbind the license from my old stolen laptop so I can activate it on my new device?

Here are my account details:

• Name: Angel Guillermo Hidalgo Oñate
• Registered Email: angel.hidalgo@utc.edu.ec
• License Type: Student License (PSIM 26.0)

Thank you very much for your time and support. I look forward to your guidance.

Best regards,

Angel Hidalgo

Ankita_v

@angel_hidalgo_11 Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks