Request to reset HostID for Student License Activation Key after reinstalling Windows

Question

Hi Altair Support Team,

I recently had to reinstall Windows on my PC, which seems to have changed my HostID. When I try to use my Student Edition Activation Key from the Altair Marketplace, I receive the following error: "Error activating license: This license was already activated using different HostIDs."

Could you please help me release the old HostID or reset my Activation Key so I can activate PSIM on my current OS?

My Altair One email is: 24630921.phuc@student.iuh.edu.vn

Thank you very much!

Ankita_v · Accepted Answer

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest