Request to reset HostID for PSIM Student Edition (Windows Reinstallation)

Question

Dear Altair Support Team,

My name is Nguyen Nhat Huy, and I am currently studying Electrical and Electronic Engineering at Ho Chi Minh City University of Technology and Education.

I am writing to request a HostID reset for my PSIM Student Edition license. I recently had to reinstall my Windows operating system, which caused my system's HostID to change. When I try to activate PSIM again using my student license, I receive the following error:"Error activating license: This license was already activated using different HostIDs."

Could you please assist me in resetting the HostID on your end so I can reactivate the software and continue my studies? Please let me know if you need my registered student email address or any other account details via private message.

Thank you for your time and support.

Best regards,

Huy.

Ankita_v · Answer

@NguyenNhatHuy1503 Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks