PSIM Student Edition License Activation Error - Different HostIDs

Zahran

Hello Altair Support,

I am using PSIM Student Edition.

I recently purchased a new laptop and would like to activate my PSIM license. However, when I try to activate it, I receive the following error:

"Error activating license: This license was already activated using different HostIDs."

My previous laptop is no longer working and cannot be powered on, so I am unable to deactivate the license from that machine.

Could you please reset or remove the previous HostID activation so that I can activate the license on my new laptop?

Thank you for your assistance.

Best regards,
[Zahran Ramadhan]

Ankita_v

@Zahran Hi,

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks