Reset Altair License

Maiya

Dear Altair Support,

I am currently encountering an issue when trying to activate my Altair license. The system displays the error message:

"This license was already activated using different HostIDs."

I had a lot of difficulty with installation and it seems now that there is an error with the host computer. Could you please help reset the license associated with my account so I can activate it on my current device?

Thank you!

Ankita_v

@Maiya

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks