I can’t log into PSIM using my account authorization — it says the HOSTID is different.

Question

I used Altair Inspire last year, then I formatted my computer. Now, when I try to use PSIM, I follow all the normal steps, but when I open it, it asks for a license or shows a license error. Then I enter my email and password, it says it’s authorized, but it still doesn’t let me log in — the license error message appears again.

Then I try to enter the student code, and it says the HOSTID is different. What should I do?

Ankita_v · Answer

@Paulin

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks

Paulin · Answer

I don’t have access to my old computer anymore.